Find contact information for customer support and media relations for Sony and its operating companies in the U.S. Dear customer, due to the current situation with the Coronavirus, we inform you that our support line may be affected from the availability of personnel in the coming weeks, such as high waiting times. Playstation customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone. Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.
- Contact Sony Playstation Support
- Call Playstation Network Technical Support Live Chat
- Call Playstation Network Technical Support Chat
The PlayStation console (as we all know) is quite possibly the greatest creation humanity has achieved in our brief time on this Earth. The jury is still out on whether or not any vaccines, medical breakthroughs, or space worthy craft get the spot, but I'm confident that PlayStation will get the top honors.
The system may be just about perfect, but our species is about as far from perfect as you can get. Case and point: the PlayStation Network and its individual users have been attacked by hackers out there trying to steal information. Once they have this info, they can clean out your bank accounts, compromise your account, and potentially run off with all of your purchased game downloads and DLC.
Image via PlayStationInfo
It's not fun, and that's just the tip of the iceberg. Hackers won't stop at simply ripping your PSN account from you, they'll go after everything you know and love. They're like the mafiosos of the 21st century, only they don't have the gall to do it to your face.
Today I'm going to give you some tips and best practices to use if this happens to you. Then, I'm going to walk you through one of the largest breaches of security in history. After that I'll give you a real world story from a more recent time, and finally, I'll help you guard yourself against this starting today. Let's begin.
You've Just Been Hacked. What Do You Do?
Contact Sony Playstation Support
Assuming your PSN is tied to your main email (it should be, but we'll cover that later) then you'll receive a notification that money has been spent spent on your account, or that something has been modified. The second you see this, time becomes your greatest asset.
Here are some crucial steps to take immediately:
That's the quick rundown of what you should do when it does happen. You may be wondering if situations like this have been an issue in the past. The sad truth is yes, these things do happen. Let's explore similar situations and how they were resolved before finally giving you the tools and tips you need to protect yourself.
The PSN Security Breach of 2011
This event is widely regarded as one of the worst data security breaches in history. Over 77 million PlayStation Network accounts were compromised when hackers breached Sony's servers via their Qriocity services. During this time, the PSP and the PS3 were the top dogs, and it was those users who were breached during this attack.
The attack happened between April 17th and April 19th of 2011. On the 20th, Sony was forced to shut down the PSN. Shortly thereafter, they confirmed that 77 million accounts had 'personally identifiable information' exposed. We're talking names, addresses, birth dates, credit cards, passwords, everything.
Sony spent plenty of money getting things back up and running, and when people came back, they were required to download new firmware in addition to changing their password. Compensation was offered and since this major attack, there haven't been any serious breaches in the security.
That doesn't mean everyone is safe though. Sony learned from their mistakes, but hackers are always learning to circumvent even the highest levels of security. Let's fast forward to 2015 and take a look at how this problems is far from being solved.
The Story of Kadjar and His PSN Account
Kadjar is a PSN user who suffered from a horrific PSN account hack in the beginning of 2015. The story was told in great detail via post on Reddit that explains the journey from the moment of the hack until now.
The story began when Kadjar discovered that over $600 in charges had been made using the PSN account. When Kadjar contacted Sony, he/she was told that they could only refund up to $150. If Kadjar were to contact the bank, any backcharges to Sony would result in the account being banned for fraud.
This particular hacker was able to deactivate Kadjar's account and activate it on their system. Customer support only allows for an account to be activated once every six months. At this point, Kadjar was essentially left without any options.
Upon going to the Twitter account, Kadjar was advised to try the chat, but the answers were still the same. Meanwhile, Reddit users were offering to gift Kadjar credit/games but Kadjar politely declined saying 'It's nice to remember how many good people there are out there. I make a decent living, though, and I'll be able to take care of this either way. My goal here is to bring attention to a few of Sony's bad customer service policies in the hopes that they'll change them, and to encourage them to add more security measures to PSN.'
Kadjar received messages advising him/her to post on the support forums for additional help. The situation exploded in popularity as people rallied to see Kadjar's situation resolved. Eventually, Kadjar received a call from an Escalation Analyst at Sony who informed him/her that they were performing an investigation into the situation.
They were able to trace the hacker's IP address to somewhere in Europe and confirmed the hack. The situation was resolved, and Kadjar was overjoyed to see people taking a stand and performing measures to protect their individual accounts. Kadjar was also informed that Sony HQ was made aware of the situation, which will hopefully result in a change to their policies.
Kadjar was in good spirits at the end of it all, saying 'I don't think Sony is malicious or evil. They're a big company with millions of customers and employees, and sometimes things fall through the cracks.'
A fair point, but this story is a reminder that people have power over situations like this when they work together. It is also a great excuse to beef up your online security so something like this doesn't happen to you. Let's find out how to make that happen, shall we?
Tips and Best Practices For Online Security
As you can see, anyone can be hacked, which means steps should be taken to ensure it doesn't happen to you. Here are some tips and best practices you can implement TODAY to help you lower your chances of being exposed to this kind of situation:
Final Thoughts
No one wants to go through a situation like this, but hackers are both smart and relentless. By using this tips and learning from the problems that have happened in the past, you can better protect yourself and hopefully never have to deal with this kind of issue.
Have you ever been hacked? What tips would you offer your fellow gamers? Tell us your thoughts in the comments below and be sure to share this article so others can learn how to protect themselves and their PSN accounts.
Article by - Bradley Ramsey
Insert date: 4/9/15
Contact PlayStation Customer Services using the call connection number below or visit PlayStation for information at no or lower cost.
You can contact PlayStation Mon - Sat 10:30am - 7pm
0901 545 5120
Customer Calls connection service is charged at £6, max duration 180 mins, plus phone company's access charge.
Our call connection service is not affiliated or associated to PlayStation.
PlayStation Opening Hours
COVID-19 UPDATE : Please note that due to the current COVID-19 situation the availability and opening times of PlayStation may be affected. Please refer to their website here for further information.
You can contact PlayStation between these hours (opening hours are subject to change and Bank Holiday hours may be different). Calls made outside of the times specified below will still be charged.
Mon - Sat 10:30am - 7pm
Please ensure that you have a pen and paper ready as we also supply you with the organisation's direct phone number in case you want to put the phone down and call directly rather than be put through. After you call us (and your number is not withheld) we will try to send you a free text message with a direct phone number for the required organisation. Please see our Terms for more details. Black midi synthesia.
PlayStation Contact Info
Name :PlayStation
Head Office :Playstation Customer Services,10 Great Marlborough Street,London,W1F 7LP,United Kingdom
Website :www.playstation.com/en-gb/You can find information for this company for free by visiting their website.
About PlayStation
Playstation is a well known gaming brand with the first console launched in December 1994. Since then there have been a number of subsequent console launches which have made Playstation a household name across the globe.
PlayStation was the brainchild of Ken Kutaragi, a Sony executive who had just finished managing one of the company's hardware engineering divisions at that time and would later be dubbed as 'The Father of the PlayStation'.
Call Playstation Network Technical Support Live Chat
The original Playstation console was the first to ship 100 million units - though this was over 9 years after its first launch.
The Playstation Network is an online service which was launched in 2006 and focuses on online multiplayer gaming. The service currently has over 110 million users worldwide (as of July 2013).
Playstation FAQs
Unable to connect to the Playstation Network
If you're unable to connect but the network has no reported issues, you should make sure that you have the latest software version installed on your console.
First, make sure your PS4 is connected to the internet, and go to [Settings] > [System Software Update]. The PS4 will now detect if there is an update available for the System Software. If there is, follow the on-screen instructions to download and install the update.
Call Playstation Network Technical Support Chat
Renting a Playstation video
With PlayStation Video you have the choice to either buy or rent videos that you'd like. Both options are usually available in High Definition or Standard Definition, plus 3D content is also sometimes available. When renting a video you should remember that it must be watched within 30 days of payment. Once viewing has been started you'll have 24, 48 hours or 72 hours to finish watching the video. This rental period can differ depending on the title. Please refer to the video detail page from Playstation for each given title.
Service Information
UK Connect Digital is a call connection service. You will be dialling one of our 09 numbers which will appear on your phone bill, not the number of the company. Users of our call connection service should be aged 18years or over and have the permission of the bill payer before using our connection service. By dialling our connection number you will be connected through to the company you wish to speak to. Please review the company opening hours provided for PlayStation prior to using our connection number. Calls made to our call connection service outside the hours of 8am to 8pm Monday to Friday and 8am to 6pm on Saturdays will still be charged on the phone payers bill. Please note that UK Connect Digital is in no way affiliated or associated with the company and simply provide a cost effective call connection service and we also supply you with the actual phone number for your future reference which you may want to note down. The contact number for this company can be found on their website here for free. After you call our call connection number (and your number is not withheld) we will try to send you a free text message with the company's direct phone number for future use. Please see our Terms for more details.
Common FAQ's
Q: How can I contact PlayStation Customer Services?
A: The quickest way to contact PlayStation is by using the telephone number at the top of the page. However, we have listed their address and website too if you'd like to try contacting them that way.
Q: How do I make a complaint to PlayStation ?
A: Here at UK Connect Digital we recommend putting your complaint in writing to PlayStation. A telephone call, followed by a written complaint could help your query be resolved more quickly. What's more, you'll have a written record of your communication with PlayStation for future reference should you need it.
Q: When is it best to contact PlayStation?
A: The peak time for most companies receiving calls is around 5-6pm, so try and avoid lengthy call queues by contacting them during the day if possible. However, the full opening hours for PlayStation are Mon - Sat 10:30am - 7pm
Q: How do I find more company details?
A: At UK Connect Digital we've listed a wide range of companies alongside their full contact details so that you don't have to scour the web for hours! Using our easy to navigate website you can quickly search for Customer Service details and live chat too! Simply enter the company name you're looking for and follow the instructions on screen.
Rating (No Ratings)
